Data deletion

• ·You hold a Zevis account as the owner, an admin, a manager or staff of a workspace: the steps below are for you.
• ·You are a customer of a business that uses Zevis: that business owns your record. Ask them, and see the last section of this page.

Signed in, you can remove these without writing to us. Each is gone from our live systems at once and from encrypted backups as those age out.

• ·Your conversation with Zevis. The privacy notice on her page has a Clear chat history control. It deletes every message and everything she summarised from them.
• ·What Zevis has learned about how you like to work. On Zevis settings, forget one item or all of them.
• ·Contacts, bookings, notes and uploaded documents. Each is deleted from its own record.
• ·Memory pages. Delete one page, or use Start again in Memory settings to clear the whole memory. Owners only, confirmed by typing the workspace name.

Some things cannot be removed from inside the product. Email hello@zelixlabs.com from the address on your account with the subject line Delete my data, and say which of these you mean:

• ·Your own account and the personal data attached to it, including the phone number you sign in with.
• ·A whole workspace and everything in it.
• ·One contact record, or one WhatsApp conversation.
• ·Everything held for a connected WhatsApp Business Account (see below).

We may reply to confirm the request came from you. Deletion is completed within 30 days of the request and confirmed by email. There is no charge.

When an organisation connects its WhatsApp Business Account, we hold the credentials for that account, its message template records, the messages sent and received through it with their delivery statuses, and the phone numbers and profile names of the people it messages. We use them only to run that organisation's workspace.

To have all of it deleted, the account owner emails us as above and names the WhatsApp Business Account. Removing our access in your Meta business settings stops new data arriving at once; write to us as well so what is already held is removed. We complete this within 30 days.

Three kinds of record are kept on purpose, as the privacy policy explains: audit entries of who did what, opt-out records so a person who asked not to be contacted is not contacted again, and invoices and payment records for accounting and tax. Encrypted backups are not edited; deleted data leaves them as they age out.

Contact that business and ask for your record to be corrected or removed. We act when they instruct us. If you cannot reach them, email hello@zelixlabs.com with the business name and we will pass the request on, or act ourselves where the law requires it.

Zelix Labs Pte Ltd, Singapore. Deletion requests and questions about them go to hello@zelixlabs.com. Write "data protection" in the subject line to reach our Data Protection Officer.